RESUME and PUBLICATIONS
EDUCATION
San Francisco State University:
MASTER OF ARTS in Education in Interdisciplinary Studies.
Master's thesis, "Student Perceptions of Group Projects" consisted of web-based survey research of upper division San Francisco State undergraduate students -- May 2007
BACHELOR OF ARTS in Social Science Interdisciplinary Studies with a minor in Psychology.
Graduated Summa Cum Laude August 2004
MASTER OF ARTS in Education in Interdisciplinary Studies.
Master's thesis, "Student Perceptions of Group Projects" consisted of web-based survey research of upper division San Francisco State undergraduate students -- May 2007
BACHELOR OF ARTS in Social Science Interdisciplinary Studies with a minor in Psychology.
Graduated Summa Cum Laude August 2004
EMPLOYMENT HISTORY
BRAGGADOON SIGNS & GRAPHICS, Fort Bragg, California
Administrative Assistant
July 2018 to December 2023
I welcomed customers and answered questions regarding available services both on the phone and in person. I maintained customer records in QuickBooks and a sign specific program called ShopTracker, creating work orders, estimates, and invoices. I have migrated the shop’s price lists from stand-alone documents to integrated spreadsheets using Google Drive.
UNIVERSITY OF CALIFORNIA, BERKELEY EXTENSION
Behavioral Health Sciences Professional Certificate Program in Health Advocacy
Instructor
March 2014 to July 2022
Each spring for three years I taught elective classroom workshops teaching Health Advocacy Certificate Program students decision-making tools used by the Patient Support Corps at the UCSF Cancer Center: Each workshop was 6 hours long and offered CE credit.
Continuous enrollment 2016-17, 2017-18, 2018-19, 2019-20, 2020-21, 2021-22,
Professional Program in Health Advocacy requirement (15 hours 1 unit)
In 2016 I designed and developed this online continuous enrollment version of “Evaluating Health Information for Health Care Communication and Decision-Making.” I revamped the classroom curriculum to take advantage of the online nature of the class itself. The course presents the basics of how to conduct research for health related issues, providing critical appraisals of clinical literature, and insights into potential biases in the design, conduct, and publication of clinical research. I developed new learning objectives for the new curriculum, selected supplemental reading assignments, wrote lecture scripts and grading rubrics for the six learning modules.
CV STARR COMMUNITY CENTER
Water Aerobics Program Instructor
April 2016 to July 2017
I developed music playlists and accompanying exercise programs for two weekly exercise classes.
Low Impact Water Exercise
This one-hour class emphases range of motion and balance primarily geared for older adults and those recovering from surgery or injuries.
Deep Water Exercise
This class is a fast-paced high energy workout emphasizing postural awareness as participants use flotation equipment to work vertically in the water.
UNIVERSITY OF CALIFORNIA, SAN FRANCISCO
DECISION SERVICES, BREAST CARE CENTER
Department of Surgery at Mt. Zion Campus
Survey Research Contract Employee
September 2005 to September 2006
I began working with Decision Services, a patient support program created by the Breast Care Center, as a contract employee responsible for conducting survey research created to validate a suite of five breast cancer decision aids.
Over the next ten years my employment with Decision Services, now called the Patient Support Corps, was divided into two major activities.
PATIENT SUPPORT CORPS, UCSF CANCER CENTER
Philip R. Lee Institute for Health Policy Studies
Analyst III
September 2006 to September 2015
In September 2006, I was hired as an Analyst III for the Patient Support Corps Program. My duties as a program analyst included assisting the program director in the ongoing implementation of program evaluation; I coordinated the daily operations of a complex delivery system of educational materials and formal evaluation processes; assisted in the creation of outcome reports, and the creation of a comprehensive protocol for formal program evaluation. I successfully transitioned our paper-pencil survey data collection to a web-based format and was involved in the creation of a web-based project/data/ case-management system. I oversaw the expansion of delivering patient support services beyond the Breast Care Center to include over a dozen clinics at the Mount Zion Campus and the new Cancer Center located at Mission Bay.
In addition to program logistics I was actively engaged in the training of interns, undergraduates and volunteers in the delivery of question-listing, audio-recording and note-taking services. I participated in the annual two-day training of new interns hired by the Breast Care Center as study coordinators for one to two years as they were applying to medical schools. Eight hours a week they provided decision support services to Breast Care Center patients. We held a separate annual training for the UC Berkeley undergraduate students working as research apprentices who we deployed at the UCSF Cancer Center. I provided weekly supervision and was a mentor to both groups. I also created and maintained step-by-step procedure manuals (150+ pages) for both programs.
SAN FRANCISCO STATE UNIVERSITY
SFSU/UCSF BREAST CANCER RESEARCH
Quality of Life Among Breast Cancer Survivors From Diverse Populations
Research Assistant
January 2003 to August 2007
As a research assistant, I conducted tape-recorded structured interviews and facilitated survivors’ completion of a battery of psychological assessment measures, providing principal investigators interview transcriptions and personal field notes for “Quality of Life Among Breast Cancer Survivors from Diverse Populations.” This was a joint San Francisco State and UCSF study funded by the National Cancer Institute and the National Center on Minority Health and Health Disparities collecting qualitative and quantitative data from Bay Area minority breast cancer survivors to assess how being a breast cancer survivor affects the trajectory of quality of life in different race/ethnic groups, and how that relationship is modified by social support, depression, and spirituality. Asian, African-American, Latina and White participants are interviewed every six months over a two-year period. I worked with all populations who lived in the city of San Francisco.
SFSU SOCIAL PSYCHOLOGY LAB
Lab Manager
June 2004 to May 2005
As lab manager, I supervised 8 students engaged in data cleaning, data documentation, data analysis, and ongoing literature reviews and report creation. Students were engaged in continuing analysis of the campus climate survey and developing new research in ethnic identity, the chameleon effect, and human sexuality in minority populations.
Lab Assistant
September 2003 to May 2004
I was one of seven undergraduate and graduate research assistants engaged in analyzing data collected in response to a campus-wide self-report survey focused on issues of campus climate. The survey was predominantly composed of closed-ended items on issues such as perceptions of mistreatment, abuse, prejudice, and discrimination based on group-related characteristics, personal experience with inequitable treatment, overall perceptions of bias and equity, sexual harassment, and norms of offensive vs. acceptable behavior on campus.
SAN LUIS OBISPO COUNTY DEPARTMENT OF SOCIAL SERVICES
Supervising Administrative Clerk
August 1988 to September 1995
As Supervising Administrative Clerk, I fulfilled two basic job descriptions: I functioned as Administrative Assistant to the Program Director of the Department's Child Abuse Prevention program, the Parent Support Center, and I acted as Personnel Manager for all Adult and Family Services Division interns and volunteers (from 40 to 70 people). As Parent Support Center Administrative Assistant I provided clerical support to a staff of 25 to 30 part-time counselors including but not limited to: answering program telephones; typing a diversified range of material; routinely composing letters and memos; creating numerous forms and form letters all generated utilizing macros; compiling and typing simple to complex periodic reports; setting up new case files; creation of and maintenance of client database I designed specifically to accurately track and report to the State specific program services delivered annually to over 300 client families. The extent of my public contact varied from routine explanations of program services to clients and professionals to the appropriate identification and handling of individuals in acute crisis.
Administrative Assistant
July 2018 to December 2023
I welcomed customers and answered questions regarding available services both on the phone and in person. I maintained customer records in QuickBooks and a sign specific program called ShopTracker, creating work orders, estimates, and invoices. I have migrated the shop’s price lists from stand-alone documents to integrated spreadsheets using Google Drive.
UNIVERSITY OF CALIFORNIA, BERKELEY EXTENSION
Behavioral Health Sciences Professional Certificate Program in Health Advocacy
Instructor
March 2014 to July 2022
Each spring for three years I taught elective classroom workshops teaching Health Advocacy Certificate Program students decision-making tools used by the Patient Support Corps at the UCSF Cancer Center: Each workshop was 6 hours long and offered CE credit.
- “Helping Patients Make Informed Decisions” Spring 2014 and 2015
- “Discovering the Patient Agenda” Spring 2016
Continuous enrollment 2016-17, 2017-18, 2018-19, 2019-20, 2020-21, 2021-22,
Professional Program in Health Advocacy requirement (15 hours 1 unit)
In 2016 I designed and developed this online continuous enrollment version of “Evaluating Health Information for Health Care Communication and Decision-Making.” I revamped the classroom curriculum to take advantage of the online nature of the class itself. The course presents the basics of how to conduct research for health related issues, providing critical appraisals of clinical literature, and insights into potential biases in the design, conduct, and publication of clinical research. I developed new learning objectives for the new curriculum, selected supplemental reading assignments, wrote lecture scripts and grading rubrics for the six learning modules.
CV STARR COMMUNITY CENTER
Water Aerobics Program Instructor
April 2016 to July 2017
I developed music playlists and accompanying exercise programs for two weekly exercise classes.
Low Impact Water Exercise
This one-hour class emphases range of motion and balance primarily geared for older adults and those recovering from surgery or injuries.
Deep Water Exercise
This class is a fast-paced high energy workout emphasizing postural awareness as participants use flotation equipment to work vertically in the water.
UNIVERSITY OF CALIFORNIA, SAN FRANCISCO
DECISION SERVICES, BREAST CARE CENTER
Department of Surgery at Mt. Zion Campus
Survey Research Contract Employee
September 2005 to September 2006
I began working with Decision Services, a patient support program created by the Breast Care Center, as a contract employee responsible for conducting survey research created to validate a suite of five breast cancer decision aids.
Over the next ten years my employment with Decision Services, now called the Patient Support Corps, was divided into two major activities.
PATIENT SUPPORT CORPS, UCSF CANCER CENTER
Philip R. Lee Institute for Health Policy Studies
Analyst III
September 2006 to September 2015
In September 2006, I was hired as an Analyst III for the Patient Support Corps Program. My duties as a program analyst included assisting the program director in the ongoing implementation of program evaluation; I coordinated the daily operations of a complex delivery system of educational materials and formal evaluation processes; assisted in the creation of outcome reports, and the creation of a comprehensive protocol for formal program evaluation. I successfully transitioned our paper-pencil survey data collection to a web-based format and was involved in the creation of a web-based project/data/ case-management system. I oversaw the expansion of delivering patient support services beyond the Breast Care Center to include over a dozen clinics at the Mount Zion Campus and the new Cancer Center located at Mission Bay.
In addition to program logistics I was actively engaged in the training of interns, undergraduates and volunteers in the delivery of question-listing, audio-recording and note-taking services. I participated in the annual two-day training of new interns hired by the Breast Care Center as study coordinators for one to two years as they were applying to medical schools. Eight hours a week they provided decision support services to Breast Care Center patients. We held a separate annual training for the UC Berkeley undergraduate students working as research apprentices who we deployed at the UCSF Cancer Center. I provided weekly supervision and was a mentor to both groups. I also created and maintained step-by-step procedure manuals (150+ pages) for both programs.
SAN FRANCISCO STATE UNIVERSITY
SFSU/UCSF BREAST CANCER RESEARCH
Quality of Life Among Breast Cancer Survivors From Diverse Populations
Research Assistant
January 2003 to August 2007
As a research assistant, I conducted tape-recorded structured interviews and facilitated survivors’ completion of a battery of psychological assessment measures, providing principal investigators interview transcriptions and personal field notes for “Quality of Life Among Breast Cancer Survivors from Diverse Populations.” This was a joint San Francisco State and UCSF study funded by the National Cancer Institute and the National Center on Minority Health and Health Disparities collecting qualitative and quantitative data from Bay Area minority breast cancer survivors to assess how being a breast cancer survivor affects the trajectory of quality of life in different race/ethnic groups, and how that relationship is modified by social support, depression, and spirituality. Asian, African-American, Latina and White participants are interviewed every six months over a two-year period. I worked with all populations who lived in the city of San Francisco.
SFSU SOCIAL PSYCHOLOGY LAB
Lab Manager
June 2004 to May 2005
As lab manager, I supervised 8 students engaged in data cleaning, data documentation, data analysis, and ongoing literature reviews and report creation. Students were engaged in continuing analysis of the campus climate survey and developing new research in ethnic identity, the chameleon effect, and human sexuality in minority populations.
Lab Assistant
September 2003 to May 2004
I was one of seven undergraduate and graduate research assistants engaged in analyzing data collected in response to a campus-wide self-report survey focused on issues of campus climate. The survey was predominantly composed of closed-ended items on issues such as perceptions of mistreatment, abuse, prejudice, and discrimination based on group-related characteristics, personal experience with inequitable treatment, overall perceptions of bias and equity, sexual harassment, and norms of offensive vs. acceptable behavior on campus.
SAN LUIS OBISPO COUNTY DEPARTMENT OF SOCIAL SERVICES
Supervising Administrative Clerk
August 1988 to September 1995
As Supervising Administrative Clerk, I fulfilled two basic job descriptions: I functioned as Administrative Assistant to the Program Director of the Department's Child Abuse Prevention program, the Parent Support Center, and I acted as Personnel Manager for all Adult and Family Services Division interns and volunteers (from 40 to 70 people). As Parent Support Center Administrative Assistant I provided clerical support to a staff of 25 to 30 part-time counselors including but not limited to: answering program telephones; typing a diversified range of material; routinely composing letters and memos; creating numerous forms and form letters all generated utilizing macros; compiling and typing simple to complex periodic reports; setting up new case files; creation of and maintenance of client database I designed specifically to accurately track and report to the State specific program services delivered annually to over 300 client families. The extent of my public contact varied from routine explanations of program services to clients and professionals to the appropriate identification and handling of individuals in acute crisis.
CERTIFICATIONS
- Fit Tour Primary Agua Instructor Certification, November 2016
- Red Cross Adult First Aid/CPR Certification, August 2016
- Certified Laughter Leader, Dr. Kataria’s School of Laughter Yoga, April 2007
- CITI Social/Behavioral Research, Basic Course completed February 2009
- UCSF Human Subject Protections Basic Course Completion Certificate, May 2006
- National Institutes of Health Human Participant Protections Education for Research Teams Completion Certificate, January 2004.
PUBLICATIONS
Jeff Belkora, Marijoyce Naguit, Lauren Stupar, James Wiley, SHELLEY VOLZ and Sara O'Donnell (2017) “The Effects of Coaching Patients to List Questions Before Visiting Cancer Specialists: Retrospective Evaluation of Visit Preparation in a Rural, Underserved Setting.” Journal of Participatory Medicine 2017 Aug 22 https://participatorymedicine.org/journal/evidence/research/2017/08/22/the-effects-of-coaching-patients-to-list-questions-before-visiting-cancer-specialists-retrospective-evaluation-of-visit-preparation-in-a-rural-underserved-setting/
Jeff Belkora, SHELLEY VOLZ, Meredith Loth, Alexandra Teng, Margot Zarin-Pass, Dan Moore, Laura Esserman (2015)“Coaching patients in the use of decision and communication aids: RE-AIM evaluation of a patient support program.” BMC Health Services Research. 2015 May 28;15:209. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4446845/?tool=myncbi
SHELLEY VOLZ, Dan H. Moore, and Jeffrey K. Belkora (2015) “Do patients use decision and communication aids as prompted when meeting with breast cancer specialists?” Health Expectations Jun;18(3):379-91 [epub ahead of print Jan 7, 2013]. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5060785/?tool=myncbi
Margo Zarin-Pass, Jeff Belkora, SHELLEY VOLZ, Laura Esserman (2014). “Making better doctors: a survey of premedical interns working as health coaches.” Journal of Cancer Education. 2014 Mar;29(1):167-74. https://link.springer.com/article/10.1007%2Fs13187-013-0565-y
Melissa Danesh, Jeff Belkora, SHELLEY VOLZ, Hope S. Rugo (2014). “Informational needs of patients with metastatic breast cancer: what questions do they ask, and are physicians answering them?” Journal of Cancer Education. 2014 Mar;29(1):175-80. https://link.springer.com/article/10.1007%2Fs13187-013-0566-x
Margot Pass, SHELLEY VOLZ, Alexandra Teng, Laura Esserman, Jeff Belkora (2012) “Physician behaviors surrounding the implementation of decision and communication aids in a breast cancer clinic: a qualitative analysis of staff intern perceptions.” Journal of Cancer Education; 27(4):764-9. (http://tinyurl.com/kwl3mrr)
Margot Pass, Jeff Belkora, Dan Moore, SHELLEY VOLZ, Karen Sepucha (2012) “Patient and observer ratings of physician shared decision making behaviors in breast cancer consultations” Patient Educ Couns, 88(1):93-9. (http://tinyurl.com/ktkpfqh)
Jeff Belkora, SHELLEY VOLZ, Alexandra Teng, Dan Moore, Meredith Loth, Karen Sepucha (2012) “Impact of decision aids in a sustained implementation at a breast care center.” Patient Educ Couns, 86(2):195-204. (http://tinyurl.com/kdw64b2)
Jeff Belkora, Alexandra Teng, SHELLEY VOLZ, Laura Esserman (2011) “Expanding the reach of decision and communication aids in a breast care center: a quality improvement study
Patient Educ Couns, 83(2):234-9.
Lea Hagoel, SHELLEY VOLZ, Lia M. Palileo, Adi Eldar-Lissai, Celia C. Kamath, Elizabeth D. Cox (2011) “Interprofessional education about decision support for patients across cultures” Journal of Interprofessional Care; 25(6):431-3. http://www.tandfonline.com/doi/abs/10.3109/13561820.2011.618072?journalCode=ijic20
Jeff Belkora, Meredith K. Loth, SHELLEY VOLZ, Hope S. Rugo (2009) “Implementing decision and communication aids to facilitate patient-centered care in breast cancer: A case study” Patient Educ Couns, 77:360-8. http://www.pec-journal.com/article/S0738-3991(09)00428-5/abstract
Jeff Belkora, SHELLEY VOLZ, Alexandra Teng, Meredith K. Loth (2009) “Decision Support for Patients at the UCSF Breast Care Center” Decision Analysis Society Practice Award Finalist presented at INFORMS, San Diego, CA, Oct. 11, 2009. https://informs.emeetingsonline.com/emeetings/formbuilder/clustersessiondtl.asp?csnno=10987&mmnno=187
SHELLEY VOLZ, Jeff Belkora, Dan Moore, Meredith Loth, Alexandra Teng, Karen Sepucha (2009) “Do Hispanic, non-White and older Breast Cancer patients benefit most from Decision Aids in routine practice?” Paper presented at 5th International Shared Decision Making Conference, Boston, MA, June 16, 2009.
Alexandra E. Teng, Jeff Belkora, SHELLEY VOLZ, Meredith K. Loth (2009) “Improving the Implementation of Decision Support at the UCSF Breast Care Center.” Paper presented at 5th International Shared Decision Making, Boston, MA, June 17, 2009.
Jeffrey K. Belkora, Meredith K. Loth, Daniel F. Chen, Jennifer Y. Chen, SHELLEY VOLZ, Laura J. Esserman (2008) “Monitoring the implementation of Consultation Planning, Recording, and Summarizing in a breast care center” Patient Educ Couns, 73, 3 (536-543). http://www.pec-journal.com/article/S0738-3991(08)00344-3/fulltext
SHELLEY VOLZ, Jeff Belkora, Meredith Loth, Dan Moore, Karen Sepucha (2007) “Implementation of 5 Breast Cancer Decision Aids into Routine Clinical Care: Process and Impact Evaluation” Paper presented at 4th International Shared Decision Making Conference, Freiburg, Germany, May 31, 2007.
SHELLEY VOLZ (2005) “Collaborative Learning in Theory and Practice” 19th Annual California State University Statewide Student Research Competition, 1st Place, Undergraduate Division, Education. California State University Sacramento, April 29, 2005. (http://tinyurl.com/mrwhkmc)
Pauline Velez, Jessica D. Buletti, and SHELLEY VOLZ (2004) “Respondent Differences between Paper/Pencil Surveys: A comparison of response rates, respondents, and responses” Poster presented at American Psychological Association 112th Annual Conference, July 31, 2004.
Jeff Belkora, SHELLEY VOLZ, Meredith Loth, Alexandra Teng, Margot Zarin-Pass, Dan Moore, Laura Esserman (2015)“Coaching patients in the use of decision and communication aids: RE-AIM evaluation of a patient support program.” BMC Health Services Research. 2015 May 28;15:209. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4446845/?tool=myncbi
SHELLEY VOLZ, Dan H. Moore, and Jeffrey K. Belkora (2015) “Do patients use decision and communication aids as prompted when meeting with breast cancer specialists?” Health Expectations Jun;18(3):379-91 [epub ahead of print Jan 7, 2013]. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5060785/?tool=myncbi
Margo Zarin-Pass, Jeff Belkora, SHELLEY VOLZ, Laura Esserman (2014). “Making better doctors: a survey of premedical interns working as health coaches.” Journal of Cancer Education. 2014 Mar;29(1):167-74. https://link.springer.com/article/10.1007%2Fs13187-013-0565-y
Melissa Danesh, Jeff Belkora, SHELLEY VOLZ, Hope S. Rugo (2014). “Informational needs of patients with metastatic breast cancer: what questions do they ask, and are physicians answering them?” Journal of Cancer Education. 2014 Mar;29(1):175-80. https://link.springer.com/article/10.1007%2Fs13187-013-0566-x
Margot Pass, SHELLEY VOLZ, Alexandra Teng, Laura Esserman, Jeff Belkora (2012) “Physician behaviors surrounding the implementation of decision and communication aids in a breast cancer clinic: a qualitative analysis of staff intern perceptions.” Journal of Cancer Education; 27(4):764-9. (http://tinyurl.com/kwl3mrr)
Margot Pass, Jeff Belkora, Dan Moore, SHELLEY VOLZ, Karen Sepucha (2012) “Patient and observer ratings of physician shared decision making behaviors in breast cancer consultations” Patient Educ Couns, 88(1):93-9. (http://tinyurl.com/ktkpfqh)
Jeff Belkora, SHELLEY VOLZ, Alexandra Teng, Dan Moore, Meredith Loth, Karen Sepucha (2012) “Impact of decision aids in a sustained implementation at a breast care center.” Patient Educ Couns, 86(2):195-204. (http://tinyurl.com/kdw64b2)
Jeff Belkora, Alexandra Teng, SHELLEY VOLZ, Laura Esserman (2011) “Expanding the reach of decision and communication aids in a breast care center: a quality improvement study
Patient Educ Couns, 83(2):234-9.
Lea Hagoel, SHELLEY VOLZ, Lia M. Palileo, Adi Eldar-Lissai, Celia C. Kamath, Elizabeth D. Cox (2011) “Interprofessional education about decision support for patients across cultures” Journal of Interprofessional Care; 25(6):431-3. http://www.tandfonline.com/doi/abs/10.3109/13561820.2011.618072?journalCode=ijic20
Jeff Belkora, Meredith K. Loth, SHELLEY VOLZ, Hope S. Rugo (2009) “Implementing decision and communication aids to facilitate patient-centered care in breast cancer: A case study” Patient Educ Couns, 77:360-8. http://www.pec-journal.com/article/S0738-3991(09)00428-5/abstract
Jeff Belkora, SHELLEY VOLZ, Alexandra Teng, Meredith K. Loth (2009) “Decision Support for Patients at the UCSF Breast Care Center” Decision Analysis Society Practice Award Finalist presented at INFORMS, San Diego, CA, Oct. 11, 2009. https://informs.emeetingsonline.com/emeetings/formbuilder/clustersessiondtl.asp?csnno=10987&mmnno=187
SHELLEY VOLZ, Jeff Belkora, Dan Moore, Meredith Loth, Alexandra Teng, Karen Sepucha (2009) “Do Hispanic, non-White and older Breast Cancer patients benefit most from Decision Aids in routine practice?” Paper presented at 5th International Shared Decision Making Conference, Boston, MA, June 16, 2009.
Alexandra E. Teng, Jeff Belkora, SHELLEY VOLZ, Meredith K. Loth (2009) “Improving the Implementation of Decision Support at the UCSF Breast Care Center.” Paper presented at 5th International Shared Decision Making, Boston, MA, June 17, 2009.
Jeffrey K. Belkora, Meredith K. Loth, Daniel F. Chen, Jennifer Y. Chen, SHELLEY VOLZ, Laura J. Esserman (2008) “Monitoring the implementation of Consultation Planning, Recording, and Summarizing in a breast care center” Patient Educ Couns, 73, 3 (536-543). http://www.pec-journal.com/article/S0738-3991(08)00344-3/fulltext
SHELLEY VOLZ, Jeff Belkora, Meredith Loth, Dan Moore, Karen Sepucha (2007) “Implementation of 5 Breast Cancer Decision Aids into Routine Clinical Care: Process and Impact Evaluation” Paper presented at 4th International Shared Decision Making Conference, Freiburg, Germany, May 31, 2007.
SHELLEY VOLZ (2005) “Collaborative Learning in Theory and Practice” 19th Annual California State University Statewide Student Research Competition, 1st Place, Undergraduate Division, Education. California State University Sacramento, April 29, 2005. (http://tinyurl.com/mrwhkmc)
Pauline Velez, Jessica D. Buletti, and SHELLEY VOLZ (2004) “Respondent Differences between Paper/Pencil Surveys: A comparison of response rates, respondents, and responses” Poster presented at American Psychological Association 112th Annual Conference, July 31, 2004.