Shelley Volz

The road most recently traveled

Shelley was diagnosed and treated for breast cancer at the University of California San Francisco (UCSF) Breast Care Center where she now works as a researcher contributing to the design, implementation, and evaluation of the very same program that provided her decision support when she was first diagnosed. Her road from patient to researcher took her on a journey through community college and culminating with a Master’s of Education from San Francisco State University (SFSU). Shelley says her experience with “chemobrain” left her more than a little bit worried she couldn’t compete with students less than half her age, but her intellectual abilities were obviously recognized as she won enough scholarship money to attend SFSU full time and graduated summa cum laude from the Interdisciplinary Social Science undergraduate program. Shelley’s Master thesis, “Student Perceptions of Group Projects,” consisted of web-based survey research focused on understanding the discrepancies between research touting the effectiveness of collaborative learning and the negative experiences described by undergraduate student participants.

While in school Shelley began her work in the world of patient advocacy, volunteering at the UCSF Cancer Resource Center as a Peer Counselor and working as research assistant on a joint UCSF and SFSU study. The “Quality of Life Among Breast Cancer Survivors from Diverse Populations” study collected qualitative and quantitative data from Bay Area minority breast cancer survivors assessing how being a breast cancer survivor affected the trajectory of quality of life in different race/ethnic groups, and how that relationship was modified by social support, depression, and spirituality. For this project Shelley conducted tape-recorded structured interviews and facilitated survivors’ completion of a battery of psychological assessment measures, provided principal investigators interview transcriptions and personal field notes. She interviewed 25 Asian, African-American, Latina and White participants who lived in the city of San Francisco every six months over a two-year period. 

Shelley is co-author on several recent papers that discuss insights from five years of integrating shared decision making into routine practice, including several presentations at the International Shared Decision Making conference this summer. Since 2005, Decision Services delivered over 3700 Decision Aids and provided over 1400 coaching sessions to patients, making the program one of the oldest and largest implementations of shared decision making in the world. This approach to shared decision making implementation is being replicated in other academic and community settings, both nationally and internationally. 



OFFICIAL RESUME

EDUCATION

San Francisco State University:
MASTER OF ARTS in Education in Interdisciplinary Studies.
Master's thesis, "Student Perceptions of Group Projects" consisted of web-based survey research of upper division San Francisco State undergraduate students -- May 2007

BACHELOR OF ARTS in Social Science Interdisciplinary Studies with a minor in Psychology. 
Graduated Summa Cum Laude August 2004

EMPLOYMENT HISTORY

UNIVERSITY OF CALIFORNIA, SAN FRANCISCO
DECISION SERVICES, BREAST CARE CENTER
Philip R. Lee Institute for Health Policy Studies

Analyst III
September 2006 to present
    As a research associate with UCSF Decision Services, I assist the program director in the ongoing implementation of decision support program evaluation; coordinate the daily operations of a complex delivery system of educational materials and formal evaluation processes; assist in the creation of outcome reports, and the creation of a comprehensive protocol for formal program evaluation. I successfully transitioned our paper-pencil survey data collection to a web-based format and am involved in the creation of a web-based project/data/ case-management system. I am actively engaged in the training of interns and volunteers in the delivery of question-listing, audio-recording and note-taking services. 

SAN FRANCISCO STATE UNIVERSITY
SFSU/UCSF BREAST CANCER RESEARCH
Quality of Life Among Breast Cancer Survivors From Diverse Populations
Research Assistant
January 2003 to August 2007
    As a research assistant, I conducted tape-recorded structured interviews and facilitated survivors’ completion of a battery of psychological assessment measures, providing principal investigators interview transcriptions and personal field notes for “Quality of Life Among Breast Cancer Survivors from Diverse Populations.”  This was a joint San Francisco State and UCSF study funded by the National Cancer Institute and the National Center on Minority Health and Health Disparities collecting qualitative and quantitative data from Bay Area minority breast cancer survivors to assess how being a breast cancer survivor affects the trajectory of quality of life in different race/ethnic groups, and how that relationship is modified by social support, depression, and spirituality.  Asian, African-American, Latina and White participants are interviewed every six months over a two-year period.  I worked with all populations who lived in the city of San Francisco.

SFSU SOCIAL PSYCHOLOGY LAB
Lab Manager
June 2004 to May 2005
    As lab manager, I supervised 8 students engaged in data cleaning, data documentation, data analysis, and ongoing literature reviews and report creation.  Students were engaged in continuing analysis of the campus climate survey and developing new research in ethnic identity, the chameleon effect, and human sexuality in minority populations.
Lab Assistant
September 2003 to May 2004
    I was one of seven undergraduate and graduate research assistants engaged in analyzing data collected in response to a campus-wide self-report survey focused on issues of campus climate.  The survey was predominantly composed of closed-ended items on issues such as perceptions of mistreatment, abuse, prejudice, and discrimination based on group-related characteristics, personal experience with inequitable treatment, overall perceptions of bias and equity, sexual harassment, and norms of offensive vs. acceptable behavior on campus.

SAN LUIS OBISPO COUNTY DEPARTMENT OF SOCIAL SERVICES
Supervising Administrative Clerk
August 1988 to September 1995
   As Supervising Administrative Clerk, I fulfilled two basic job descriptions:  I functioned as Administrative Assistant to the Program Director of the Department's Child Abuse Prevention program, the Parent Support Center, and I acted as Personnel Manager for all Adult and Family Services Division interns and volunteers (from 40 to 70 people).  As Parent Support Center Administrative Assistant I provided clerical support to a staff of 25 to 30 part-time counselors including but not limited to:  answering program telephones; typing a diversified range of material; routinely composing letters and memos; creating numerous forms and form letters all generated utilizing macros; compiling and typing simple to complex periodic reports; setting up new case files; creation of and maintenance of client database I designed specifically to accurately track and report to the State specific program services delivered annually to over 300 client families.  The extent of my public contact varied from routine explanations of program services to clients and professionals to the appropriate identification and handling of individuals in acute crisis.

CERTIFICATIONS

CITI Social/Behavioral Research, Basic Course completed February 28, 2009

UCSF Human Subject Protections Basic Course Completion Certificate dated May 23, 2006

National Institutes of Health Human Participant Protections Education for Research Teams Completion Certificate dated January 30, 2004.

PUBLICATIONS

SHELLEY VOLZ, Lea Hagoel, Lia M. Palileo, Adi Eldar-Lissai, Celia C. Kamath, Elizabeth D. Cox (2009) “Interprofessional education about decision support for patients across cultures” Journal of Interprofessional Care, Under review.

Jeff Belkora, Meredith K. Loth, SHELLEY VOLZ, Hope S. Rugo (2009) “Implementing decision and communication aids to facilitate patient-centered care in breast cancer: A case study” Patient Educ Couns, In Press

Jeff Belkora, SHELLEY VOLZ, Alexandra Teng, Meredith K. Loth (2009) “Decision Support for Patients at the UCSF Breast Care Center” Decision Analysis Society Practice Award Finalist presented at INFORMS, San Diego, CA, Oct. 11, 2009. (http://tiny.cc/KCCjO) https://informs.emeetingsonline.com/emeetings/formbuilder/clustersessiondtl.asp?csnno=10987&mmnno=187

SHELLEY VOLZ, Jeff Belkora, Dan Moore, Meredith Loth, Alexandra Teng, Karen Sepucha (2009) “Do Hispanic, non-White and older Breast Cancer patients benefit most from Decision Aids in routine practice?” Paper presented at 5th International Shared Decision Making Conference, Boston, MA, June 16, 2009. (http://tiny.cc/ZsSPo) http://www.informedmedicaldecisions.org/isdm2009/isdm-conference-tuesday.html

Alexandra E. Teng, Jeff Belkora, SHELLEY VOLZ, Meredith K. Loth (2009) “Improving the Implementation of Decision Support at the UCSF Breast Care Center.” Paper presented at 5th International Shared Decision Making, Boston, MA, June 17, 2009. (http://tiny.cc/EWR3W) http://www.informedmedicaldecisions.org/isdm2009/isdm-conference-wednesday.html

Jeffrey K. Belkora, Meredith K. Loth, Daniel F. Chen, Jennifer Y. Chen, SHELLEY VOLZ, Laura J. Esserman (2008) “Monitoring the implementation of Consultation Planning, Recording, and Summarizing in a breast care center” Patient Educ Couns, 73, 3 (536-543).  (http://tiny.cc/2fq6Z) http://www.journals.elsevierhealth.com/periodicals/pec/issues/contents?issue_key=S0738-3991(08)X0011-4

SHELLEY VOLZ, Jeff Belkora, Meredith Loth, Dan Moore, Karen Sepucha (2007) “Implementation of 5 Breast Cancer Decision Aids into Routine Clinical Care: Process and Impact Evaluation” Paper presented at 4th International Shared Decision Making Conference, Freiburg, Germany, May 31, 2007. (http://tiny.com/yzvtsxt) http://www.shared-decision-making.org/index.php?article_id=168

SHELLEY VOLZ (2005) “Collaborative Learning in Theory and Practice” 19th Annual California State University Statewide Student Research Competition, 1st Place, Undergraduate Division, Education. California State University Sacramento, April 29, 2005.

Pauline Velez, Jessica D. Buletti, and SHELLEY VOLZ (2004) “Respondent Differences between Paper/Pencil Surveys: A comparison of response rates, respondents, and responses” Poster presented at American Psychological Association 112th Annual Conference, July 31, 2004. (http://userwww.sfsu.edu/~svolz/apa.html

Jessica Buletti, Charlotte Johnson, Wini McMichael, Sunny Pence and SHELLEY VOLZ (2004) “How Media Stereotypes Impact a Woman’s Self-Perception of Leadership” Poster presentation at Psi Chi 1st Annual Student Psychology Conference, May 13, 2004. (http://userwww.sfsu.edu/~svolz/stereotype.htm)



Shelley Volz